Shipping & Delivery

At DECOKASA, we are committed to providing a reliable and transparent delivery experience. Please review the information below regarding the processing and delivery of your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Most orders within the United States are expected to arrive within approximately 5–12 business days after processing.

Delivery times are estimates and may vary depending on the product, destination, carrier, weather conditions, holidays, high-demand periods, or other circumstances outside of our control.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase. DECOKASA may occasionally offer free shipping or other shipping promotions on qualifying orders.

Order Tracking

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for the carrier to update the tracking information after your order has shipped.

Multiple Packages

Some orders may be shipped in separate packages depending on product availability and fulfillment location. As a result, items from the same order may arrive on different dates and may have separate tracking numbers.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Delivery Delays

While we work to ensure orders arrive within the estimated delivery timeframe, unexpected delays may occur. Carrier delays and circumstances outside DECOKASA's reasonable control may affect delivery times.

If your order is taking longer than expected, please contact us and we will assist you in reviewing its status.

Lost, Damaged or Incorrect Orders

If your package appears to be lost, arrives damaged, or you receive an incorrect item, please contact us as soon as possible.

Include your order number and clear photos or videos when applicable so we can review the situation and provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact:

DECOKASA
Email: decokasa.us@gmail.com
United States

More than products, a better home.