Returns & Refunds

At DECOKASA, we want you to be satisfied with your purchase. Please review our return and refund conditions before requesting a return.

15-Day Return Policy

You may request a return within 15 days of receiving your order.

Unopened Products

Products that are unopened, unused, and in their original packaging and condition may be eligible for return within the 15-day return period.

To request a return, please contact us at decokasa.us@gmail.com with your order number and reason for the return. Do not send any product back before receiving return instructions from DECOKASA.

Opened Products

If a product has been opened, DECOKASA will inspect its condition before approving any return or refund.

The product must be returned in substantially the same condition in which it was originally delivered, including its components, accessories, and packaging when applicable.

If an opened product is returned used, damaged, incomplete, altered, or in a materially different condition from when it was delivered, DECOKASA reserves the right to deny the return or refund, subject to applicable law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos or videos showing the issue.

After reviewing the case, we will provide an appropriate resolution, which may include a replacement, return, or refund.

Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If the return is caused by an incorrect, damaged, or defective product, DECOKASA will provide the appropriate return instructions.

Refunds

Once a returned product is received, it will be inspected. If the return is approved, the refund will be issued to the original payment method.

Processing times after approval may vary depending on your bank or payment provider.

Non-Returnable Items

Products may not be eligible for return if they have been used, damaged after delivery, altered, are missing parts or accessories, or are otherwise returned in a materially different condition from when they were delivered, except where applicable law provides otherwise.

Contact Us

For return or refund requests, contact:

DECOKASA
decokasa.us@gmail.com
United States

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